Resumen
Referencia: #13051
Sector: Sala
Tipo de contrato: Temporal
Tipo de jornada: Completa
Salario: Segun Convenio
Fecha alta: 01-06-2016
Fecha límite de inscripción: 30-09-2016
Descripción de la oferta
Customer care & Service: To use initiative in relation to the speedy resolution of customer / client queries or problems. To report on all guest / client feedback. To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction. To present a positive personal image to the customer at all times. To show respect for other team members at all times.Standards:To promote good team relations in the departments ensuring fairness and consistency in dealing with all team membersTo ensure an environment exists which promotes employee morale & encourages the team to have pride & commitment in their area of work.To carry out regular job chats with employees to ensure ongoing training & development of the team.To ensure all employees have a complete, sound understanding and knowledge of resort systems, policies and procedures, standards and requirements.To draw up roster on a weekly basis in line with budget.To hold team briefings in department to ensure effective communication.To coach the team to maximize sales opportunities in order to meet sales targets.To ensure a high level of hygiene throughout the department at all times, with a strict cleaning schedule in operationTo provide support in other areas of the hotel if necessary.To ensure the Team are able to carry out their duties as defined in the SOP Manual.To be fully conversant with and adhere to all policies and procedures rules and regulations of the hotelAll items being requisitioned must be requested using the appropriate requisition documentation. Under no circumstances should stock be moved or transferred between departments without completing the necessary paperwork. To ensure effective stock control systems are in placeThe security of cash within your department is your responsibility. Subsequently, you should maintain a high level of observation & never leave cash in an open drawer or on work surfacesTo ensure correct use of supplies by implementing, reviewing and amending stock control procedures to ensure the highest level of drink management and stock control.To carry out monthly stock takes with Stores DepartmentTo complete all HACCP documentation as requiredTo ensure all maintenance issues are dealt with in a prompt manner.To compile & produce daily, weekly & monthly Food & beverage reports and forecasts as requested by the F&B Manager, Operations Manager in conjunction with the controller. Se ofrece
Se ofrece Incorporación inmediata a un equipo de profesionales altamente cualificado. Formar parte del Pre-opening Team en uno de los Mejores Resort de Catalunya. Trabajar en un entorno internacional, focalizado en ofrecer un servicio cinco estrellas basado en el seguimiento de los estándares de calidad. Contrato Laboral Eventual a Tiempo Completo .Salario según convenio de Girona para hoteles de 5 estrellas.
