Guest senior agent

Barcelona Crew | Barcelona (Cataluña) - España | el 04 de Julio del 2016

Resumen

Referencia: #14516
Sector: Cocina
Tipo de contrato: Indefinido
Tipo de jornada: A turnos
Salario: -
Fecha alta: 04-07-2016
Fecha límite de inscripción: 11-07-2016

Descripción de la oferta

Effectively handle passenger enquiries, provide advice on the ship’s layout and facilities and present tours and ports information including disembarkation procedures as required. Resolve passenger complaints in a timely and effective manner. Liaise with onboard departments to meet passenger’s special requests. Attend Front of House meetings and assist with immigration inspections. Provide administrative support to the customer service department Brand dependant, provide Concierge duties to Grill Suite passengers. Book shore excursions and handle tour related queries, prepare passenger letters for priority immigration and disembarkation arrangements and provide passenger assistance with any other special requests, specifically for Grill Suite passengers. Process orders and organize the delivery of specific items and gifts for special occasions, such as Weddings, Honeymoons, Renewal of Vows, Birthdays and Anniversaries.

•Diploma from a recognized Tourism School or apprenticeship program, or equivalent.
•2 years of full time working experience on a 4/5* star hotel or cruise ship environment is essential
•Good command of written and spoken English. Fluent in German is a plus
•Strong computer skills, proficient in the use of MS office software
•Strong administration background
•VISA and medical certificates, required before the embarkation